Frequently Asked Questions

Domestic delivery within India takes 10-15 days from the date of purchase. International orders take 15-20 days. Orders are processed within 1-2 business days.

India (Domestic): Flat $2.00 USD on all orders

International (Outside India): Flat $20.00 USD on all orders

Note: Cash on Delivery (COD) is available only for orders within India.

We ship worldwide! Domestic shipping is available throughout India with COD option. International shipping is available to most countries worldwide at a flat rate of $20.

For international orders, customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are NOT included in the product or shipping price and vary by location.

Once shipped, you'll receive a tracking number via email. You can track your package in real-time using the tracking link provided. You can also track orders from your account dashboard.

We accept returns within 7 days of delivery. Items must be unused, unwashed, in original packaging with tags attached, and include proof of purchase.

Non-returnable items include: custom-made or personalized products, items marked "Final Sale" or "Non-returnable", and products with hygiene concerns (undergarments, beauty items).

Email [email protected] with your order number, product name, reason for return, and photos if applicable. Do not send returns without prior approval.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using trackable shipping service.

Once your return is received and inspected, refunds are processed within 7 working days to your original payment method. You'll receive email confirmation when approved.

We only replace items if they are defective or damaged. Contact us at [email protected] to request an exchange for the same item.

We accept payments through Razorpay, which supports all major debit cards, credit cards, and UPI. Cash on Delivery (COD) is available for orders within India only. All transactions are secured with SSL encryption.

Yes, COD is available exclusively for orders within India. This option will appear at checkout if you are shipping to an Indian address.

Yes! All payments are processed through Razorpay, a secure, PCI-compliant payment gateway. We never store your complete card details.

Yes, we support multiple currencies. Prices are automatically converted based on current exchange rates. You can select your preferred currency from the site header.

Check your card details, available balance, and international transaction settings. Contact your bank if the issue persists. You can also try a different payment method or contact our support team.

Browse products, select size/color, click "Add to Cart", review your cart, proceed to checkout, enter shipping details, and complete payment. You'll receive an order confirmation email immediately.

Contact us immediately at [email protected] with your order number. Orders can only be modified/cancelled before they're shipped (within 1-2 business days).

Yes, an account is required to checkout. Creating an account lets you track orders, save addresses, maintain a wishlist, and enjoy a personalized shopping experience. We do not offer guest checkout.

Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox. Check spam folder if not received within a few minutes.

Yes! Once logged into your account, visit your order history to track all your orders. You can also use the tracking number emailed to you after your order ships.

Yes, all products are 100% authentic and sourced directly from manufacturers or authorized distributors. We guarantee quality and authenticity.

Check the size chart on each product page. Measurements are provided in inches/cm. For sarees and lehengas, most items are one-size or customizable. Contact us if you need assistance.

We offer premium silk, cotton, georgette, chiffon, and blended fabrics. Material details are listed on each product page under "Product Details".

Dry clean only for silk and embellished items. Hand wash cold for cotton. Avoid direct sunlight when drying. Store in breathable fabric bags to maintain quality.

We strive for accuracy, but slight color variations may occur due to screen settings and photography lighting. All products are exactly as described in terms of material, design, and quality.

Email us at [email protected] or call us at +91 97277 88555. Our support team is available Monday to Saturday, 10 AM to 6 PM IST.

Contact us immediately at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

We are primarily an online store. Our registered office is located in Ahmedabad, Gujarat, India. For visits, please contact us in advance.

We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call us directly.